Process Executive

Job code: ATR-243

Job Purpose

To carry out a range of assigned clerical / support duties in accordance with predetermined procedures and service standards under appropriate guidance and direction

Core Responsibilities

  • Carry out a range of assigned clerical / support duties ensuring prompt and accurate completion of all relevant account / data administration requirements within agreed service standards.
  • Respond to a range of general standard processing enquiries referring to senior colleagues where appropriate.
  • Contribute to the completion of the team’s workload.
  • Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
  • Undertake duties at a similar level as required.
  • Ensure compliance with Equiniti’s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
  • Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators, including FCA’s Principles for Business.
  • Complete work within the security arrangements of Equiniti.  Any deliberate contravention of these procedures may lead to disciplinary procedure.
  • Ensure that all work is undertaken within the quality system.
  • Ensure that work and ethetics comply with all security arrangements both physical and information.

Suggested Performance Measures

  • Timely completion of own work / contribution to team workload
  • Meeting targets for accuracy, quality, volume and agreed service levels
  • Satisfactory resolution of queries
  • Adherence to procedures and regulations
  • Contribution to continuous improvement
  • Ongoing development of own knowledge and skills
  • Demonstrate willingness to contribute to team beyond own immediate tasks
  • Quality of support given to colleagues
  • Development of technical knowledge and skill
  • Contribution to target achievement and team goals
  • Successful delivery of task

Key Competencies

  • Deliver quality to our customers.
  • Drive to improve results and standards
  • Working together
  • Taking ownership and responsibility
  • Leadership
  • Technical proficiency

Skills

Oral Communication:

  • Uses clear and concise speech to out message across effectively

Written Communication:

  • Selects appropriate information to complete standard letter.
  • Produces accurate and legible written work at all times.

Self / Work Organisation:

  • Uses straightforward personal planning to organise own work effectively.
  • Knows where to find things and adheres to deadlines

Keyboard / Software Organisation:

  • Uses a keyboard on one or more systems, understanding functions for producing a range of outputs.

Organisational Awareness:

  • Has an understanding of the main activities of own business unit/area.

Procedural / Product / Specialist Knowledge:

  • A good understanding of specified products, routine tasks and procedures within own team, including some non-routine activities.
  • Where appropriate is aware of regulatory practices and constraints which impact on own work.

Job Location: Bengaluru

 

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