Principle Process Executive

Thu 04 Oct 2018

Performs operational accounting activities related to transfer agency and shareowner account maintenance. Duties may include: 

  • Providing operational accounting support to internal business groups and/or operations departments.
  • Ensuring that transactions are being managed within the process, procedure and policy requirements.
  • Analyzing and reviewing shareowner/client documents for accuracy; tracing and investigating transactions to resolve questionable data and applying corrective actions when necessary.
  • Performing customer account maintenance duties; reviewing taxes/share balance. 
  • Assists and provides guidance to lower level operations accounting clerks and specialists with reconciliation of complex problems. May have direct/indirect responsibility for supporting, advising, and resolving disputes for customers, clients /vendors.
  • Acts as a subject matter expert and handles escalations, investigations. May have indirect/direct interaction with internal and external clients. Performs complex projects as requested.
  • PPE should manage complex to critical escalations with line of business and resolve all problem/issues in the process independently.
  • PPE should be collaborative with peers and with all stake holders on projects and ad hoc projects.
  • PPE should display good team work and should have high quality standard across processes.
  • Prepares various reports on a weekly, monthly and annual basis. 
  • Train the team on process, domain or any other subject related to process/knowledge enhancement.
  • Analyze the errors and suggest solutions for the root cause, and help the team to build quality and achieve high quality result, and reduce/eliminate errors to zero.
  • PPE should identify area of development and come up with automated solutions (projects), should be good at Excel and other tools to enhance the process.
  • PPE should support the team during crisis and manage the crisis situation well and deliver the work with desired result to the line of business.  
  • Effective communication within the team and with the line of business and with other stakeholders (cross function teams, team leaders, and managers).
  • PPE should demonstrate high level sense of urgency and help to build the team morale, and develop the team members to the next levels in the process.

Skills/Experience Required:

  •  3 to 4  years of overall experience with a minimum of 2+ Years of experience in Capitaal Markets or Transfer agency industry
  • Strong understanding of the following operational disciplines, policies and procedures of transfer agency.
  • Excellent interpersonal and communication skills and experience in Managing LOB expectation in line with the business needs
  • Manage work performance of team members with high quality standards for self and team
  • Enthusiastically motivate team members to increase productivity in high quality.
  • Strong in analysis, decision-making and problem solving skill
  • Exhibits decent  numerical and detail oriented skills

 Preferred Skills

  • Understanding US Security Exchange Commission regulatory policies and procedures. 
  • Have strong domain knowledge of Transfer agency business.  
  • Advanced knowledge of MS Excel, MS Word; Microsoft Access is preferred