Designation - HR & Payroll Specialist

Core Duties and Responsibilities

Your core responsibilities will include: 

  • Provide a helpful, responsive and customer friendly HR and payroll administrative and query handling service to all People Services customers, ensuring that all queries are resolved within agreed timeframes. 
  • Ensure all payroll and compensation queries are recorded accurately on the system and closed when resolved.  
  • Liaise with Pensions Team and Flex Team to answer any questions to ensure the smooth running of Payroll Services.   
  • During busy periods of high work volumes, support People Services Associates to accurately input starters, leavers and employee master data changes.
  • During busy periods of high work volumes, support the Data & Reporting Specialist in HR and Payroll reporting    
  • Ensure all input is thoroughly checked in line using control measures and payrolls are calculated accurately.
  • Produce BAC’s reports for customers and ensure that they are signed off by the appropriate and agreed person / people and within the agree timeframes.
  • Ensure that all payments are processed correctly according to the agreed payroll schedule.
  • Produce payroll reports and on-line pay slips for the Equiniti employees. 

 Additional responsibilities will include: 

  • Ensure responses to all requests are done in a helpful, highly responsive, efficient and customer friendly manner. 
  • Ensure all Service Level Agreement (SLA) targets are met and escalate any issues or concerns to the PeopleServices Team Leader immediately.
  • Support HR Centres of Excellence will providing information to 3rd parties within the UK such as HMRC, CSA, Pension Providers, etc.
  • Maintain up to date UK payroll skills and customer support best practice.      
  • If any problem occurs during processing, raise this with your Team Leader immediately.  
  • Process End of Year returns to UK HMRC accurately and on time.
  • Provide support to your team members, especially in busy periods to ensure that overall service targets are met and workload completed.
  • Work with the HR Business Partners and HR Centre of Excellence team ensuring timely exchange of information about specific HR cases, administrative support for HR cases and projects 
  • Support the HR Business Partners and ER Specialists with companywide HR issues, such as multiple employment tribunal claims, trade union activity and policy development.  
  • Ensure that information and updates from HR Centres of Expertise are passed on to the PeopleServices team, especially changes to UK employment law and payroll statutory obligations.  
  • Provide support to the People Services team and act as escalation point when necessary, providing advice to help resolve queries.    
  • Ensure that the People Services work area is clean, secure and well maintained.  
  • Complete special projects and miscellaneous assignments as required. 
  • Drive continuous service improvement by suggesting ideas to improve the quality of work and the Customer Experience.

Skills, Knowledge and Experience


  • First degree qualified, with a minimum of 5 years’ experience in Payroll administration.
  • Minimum 3 years’ experience of HR administration and query handling.
  • Proven experience and ability of processing UK payrolls accurately and on time (including ability to manually calculate net pay)
  • Good understanding of UK Payroll legislation
  • Excellent written and spoken English language skills.
  • Excellent numeracy skills, data input accuracy and attention to detail.
  • A customer focussed pragmatic and practical approach to delivering HR services to meet customer requirements.  Excellent relationship building, interpersonal and communication skills.  
  • Strong judgement and decision making skills 
  • Good working knowledge of current UK employment legislation, UK legislative changes and application in the workplace.  
  • Strong awareness of regulatory bodies and their impact on HR issues, with the ability to train and coach the People Services team on application of such knowledge to case work.  
  • Commercially aware with strong understanding of cost implications or HR cases to the business
  • Able to thrive in a highly pressurised environment, well organised with strong ability to multitask.  
  • Well organised, hardworking and able to work under time pressure to meet deadlines.
  • At least intermediate level in MS Office suite, and adept at learning new systems and processes driven by technology. Expert level MS Excel
  • Strong integrity and an appreciation of the requirement for confidentiality and the protection of data
  • Commitment and enthusiasm to continuous improvement, to transform how HR is delivered at Equiniti


  • 5 years’ experience in HR and Payroll administration and advisory support. 
  • Practical understanding of unionised environments, settlement agreements and employment tribunals. 
  • A solid understanding of restructuring, mergers and acquisitions, TUPE transfers, etc.
  • Payroll / Accounting qualification 
  • Experience of processing UK payrolls in an outsourced payroll environment.
  • Experience of using top tier HR and payroll systems, such as Microsoft Dynamics AX, SAP or Oracle.